Please click on the document to see how many appointments we delivered in October. 90 patients did not attend their appointments in October, which is a considerable amount of appointment time wasted. If you cannot attend your appointment, please let us know by calling us on 01772 325110 or emailing us email@example.com.
Central Park Surgery is and always has been open since the COVID-19 crisis. However, we will continue to book on the day appointments only for GP's. Any appointments with the practice nurse / HCA / blood clinic will continue to be pre-booked in advance. This has never changed. Your appointment request will be triaged by the reception team and the appropriate clinician will firstly contact you via telephone, or face-to-face if instructed.
Please be patient as the phone lines can be busy at that time but be assured your call will be answered. Any abusive / aggressive language towards the reception team will not be tolerated and appropriate action will be taken.
Appointments can be made by telephoning the surgery (01772 325110). We have a system which means we can offer an appointment on the day of contact. We only pre book a few appointments in advance. Please contact the receptionists should you need further clarification.
The appointment times are 10 minutes per patient. If more than one member of the family needs to be seen, please make separate appointments for each member of the family. Please note children under 16 should be accompanied by an adult. It would be helpful if you could cancel any appointments you no longer require.
We try to ensure that patients are given appointments with a Doctor or Health Care Professional within 24 to 48 hours of the request.
The Veterans Service can be contacted on 01772 892300, or by emailing Ian at firstname.lastname@example.org or the Facebook page @LancsCovenant.
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USEFUL NUMBERS AND WEBSITES
If you have been diagnosed with a condition, would like some advice or would like to self-refer to services, please take a look at the attached letter for some useful numbers/websites. If you require any further information, please don't hesitate to contact the surgery.
Managing Coronavirus (COVID-19) at home
Top Tips for Patients
1. Early recognition - any new (or onset within the last 7 days) continuous cough or fever is possible Coronavirus.
2. Don’t panic - most people will be able to self-manage without contacting their GP or 111. Everyone needs to follow simple steps to reduce their symptoms and avoid infecting others. DO NOT go to the GP practice or A&E.
3. Get educated - NHS will help you assess your symptoms. It is updated daily so has the most up to date advice as things keep changing. If you are short of breath (i.e. not able to walk upstairs or are having difficulty speaking in sentences) then phone your GP practice or 111. Only phone 999 if you feel it is an emergency.
4. Self-isolate - stop the virus spreading by self-isolating for 7 days from the onset of symptoms and follow information on NHS inform on how to do this. Effective self-isolation will stop your friends and family getting infected.
5. Rest - paracetamol and fluids are crucial especially with fever - aim for a minimum of 10x 300ml mugs of fluid a day. Avoid alcohol. Water, diluting juice or fruit juice are ideal. Aim for regular clear or mildly yellow urine and to be able to pee every 4 hours except when asleep at night. If you have not passed urine in over 4 hours, have dark yellow urine, feel thirsty or dizzy on standing then there is a high chance you are dehydrated and you need to drink lots more as a priority.
6. Food - is less important than fluids - if able to eat then have lots of fruit and vegetables as these will help your immune system fight the infection.
7. Get support - call family/friends/community members and ask them to deliver supplies.
8. Children - follow advice from the excellent When Should I Worry Website
9. Return to work - advice about staying at home, including how long to isolate for.
IMPORTANT: Coronavirus - ONLINE APPOINTMENTS SUSPENDED
Please note that all our online appointments have been suspended as advised by Public Health England due to the Coronavirus outbreak.
Dial 111 if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus. Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
- Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.